Who we are

Shantui Australia is a trading name of Evcore Pty Ltd. Our website address is https://www.shantuiaustralia.com.au.

Information we collect

We collect personal information that you provide through our website enquiry forms. This may include your full name, phone number, email address, postcode, business name and the details of your enquiry.

We may also collect technical information about your visit, including your IP address, browser type, device information, pages visited and how you interact with our website.

How we use your information

We use your information to respond to sales, parts and service enquiries, provide requested information, improve our website and services, maintain our business records and communicate with you about your enquiry.

We may also use aggregated, non-identifiable website data to measure website performance and improve our marketing activity.

Cookies

Our website uses cookies and similar technologies to help it function properly, understand how visitors use the site and measure the effectiveness of our advertising.

Cookies may be set by WordPress, Google Analytics, Google Ads, Meta Pixel and embedded third-party content such as YouTube. These cookies may collect information about your device, browser, website activity and interactions with advertising.

You can manage or disable cookies through your browser settings. Please note that disabling some cookies may affect how the website functions.

Analytics and advertising

We use Google Analytics to understand how visitors use our website. We use Google Ads and Meta Pixel to measure advertising performance, build relevant audiences and deliver more relevant advertising on Google, Facebook and Instagram.

These services may use cookies or similar technologies and process information in accordance with their own privacy policies. You can manage Google advertising preferences through your Google account and Meta advertising preferences through your Facebook or Instagram account.

Embedded content from other websites

Pages on this website may include embedded content, such as YouTube videos. Embedded content from other websites behaves in the same way as if you had visited that website directly.

Those third-party websites may collect information about you, use cookies and monitor your interaction with their embedded content in accordance with their own privacy policies.

Who we share your information with

We may share personal information with trusted service providers who help us operate our website, manage enquiries, provide email services, analyse website activity or deliver advertising. These providers may include website hosting providers, Google, Meta and YouTube.

We only share information where necessary for the purposes described in this policy or where required or permitted by law. We do not sell your personal information.

How long we retain your information

We retain personal information only for as long as reasonably necessary to respond to your enquiry, provide services, meet legal and business record-keeping requirements or resolve disputes.

How we protect your information

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification or disclosure. However, no method of internet transmission or electronic storage is completely secure.

Your rights

You may request access to the personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date. To make a request, please use our Contact Us form.

Privacy concerns and complaints

If you have a privacy concern or complaint, please contact us using our Contact Us form. We will investigate your concern and respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner at www.oaic.gov.au.

Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be published on this page and will take effect when posted.